Refund & Cancellation Policy

Please read our policy carefully to understand your rights regarding returns, refunds, and order cancellations.

Overview

At Jivanta Wellness, we strive to ensure 100% customer satisfaction. We understand that there might be situations where you need to cancel an order or request a refund. This policy outlines the terms and conditions for such requests.

By purchasing products or joining our MLM network, you agree to the terms mentioned on this page.

Order Cancellation

You can cancel your order under the following conditions:

Before Dispatch:

  • Orders can be cancelled within 24 hours of placing them, provided they have not been dispatched yet.
  • A 100% refund will be processed to your original payment method (or wallet).

After Dispatch:

  • Once the order has been shipped, it cannot be cancelled.
  • You may refuse to accept the delivery, but shipping charges will be deducted from your refund.

Refund Eligibility

Refunds are only applicable if the product delivered is damaged, defective, or if the wrong item was shipped.

Unboxing Video is Mandatory

For any damage or wrong product claims, you must provide a continuous, uncut unboxing video. Claims without a valid video will be strictly rejected.

Conditions for Return:

  • The product must be unused and in the same condition that you received it.
  • The original packaging and tags must be intact.
  • Request must be raised within 48 hours of delivery.

Refund Process

If you meet the eligibility criteria, here is how to initiate a refund:

1

Raise a Ticket

Create a support ticket from your User Dashboard or email us at support@jivantawellness.com.

2

Provide Proof

Upload the unboxing video and clear photos of the damaged/wrong product.

3

Verification

Our team will review your request within 2-3 business days.

4

Refund Credited

Once approved, refunds are processed to your bank/UPI or Wallet within 7-10 working days.

MLM Packages & PIN Policy

Due to the nature of the MLM business model, specific rules apply to joining packages, activation PINs, and commissions.

Non-Refundable Items

Once an Activation PIN is used to join or upgrade a package, it is considered consumed and cannot be refunded or cancelled under any circumstances.

  • Joining Kits / Starter Packages: Non-refundable once the PIN is activated.
  • Commissions: Any direct or binary commissions already credited to your wallet are final and cannot be clawed back unless a system error occurred.
  • Top-up PINs: Unused PINs can be cancelled only by an Admin and refunded to the Franchise/Admin wallet, not the end-user.